Reference no: EM133573992

Question

During your meeting with the Masons, you provided an overview of the property management staff at Best Realty, who are: Yourself as senior property manager responsible for listing new properties and overseeing the day to day operation of the property management team. The landlords are to contact you directly about any complaints or problems that occur in the management of a property and during the tenancy. Brad Smith and Jo Taylor are the property managers who supervise the assistant property managers and carry out the entry and exit condition inspections with the tenants, inspect completed repairs and maintenance, review the tenancy applications and carry out all required checks on potential tenants and assist with final tenant selection. They are the main point of contact for routine matters during the tenancy. Paul Brown is the assistant property manager who is responsible for routine daily tasks (such as organising repairs and maintenance and routine inspections) Liz Shaw is the bookkeeper and manages the property management trust account. She is the main contact for any financial matters, such as queries on landlord statements, payments to the landlord, rental payments and invoices. Jenny Lee is the agency receptionist who is the first point of.