Promotion of sales opportunities in a service transaction

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Reference no: EM13960967

1. What ethical issues are involved in the promotion of sales opportunities in a service transaction?

2. How can an Internet service encounter be a memorable experience?

3. What are the characteristics of early adopters of self-service?

4. How do the five dimensions of service quality differ from those of product quality?

5. Illustrate the form components in the cost of quality for a service of your choice.

Reference no: EM13960967

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