Reference no: EM133165336

BSBPEF502 Develop and use emotional intelligence

Short Answer Questions

Question 1
Outlined below are the attributes of emotional intelligence. Identify at least two ways of applying each attribute in the workplace.
a. Self-awareness
b. Self-management
c. Social awareness
d. Relationship Management

Question 2
Answer the following questions on the principles of emotional intelligence using your own words.
a. Describe the principle of self-awareness.
b. Identify and briefly explain the three competencies of self-awareness.
Competencies identified here refer to the observable skills required to demonstrate self-awareness.
c. Describe the principle of empathy.
d. Identify and define the three kinds of empathy.

Question 3
Identify at least two strategies for using emotional intelligence. For each identified strategy, identify at least two methods. Briefly explain each identified method for each strategy.
Emotional Intelligence Strategies
Methods to Implement in Emotional Intelligence Strategy
Explanation for Methods in Emotional Intelligence Strategy

Question 4
The following are different scenarios depicting employees from two different backgrounds. Read through each scenario and identify at least one strategy that can be used to communicate with each employee effectively.

Scenario 1
Takashi is working as a fitness instructor for Bounce Fitness. He is an excellent and efficient employee seen in his work ethic and the feedback from members of the fitness centre. He tends to be quiet during work-related events such as meetings and lunch outs. He also relies on non-verbal signals such as facial expressions and body language to convey his responses to his workgroup members. He often avoids eye contact with his workgroup members due to social anxiety.

Scenario 2
Michael works as a fitness instructor for Bounce Fitness. He is very direct, clear, transparent, and open about work-related matters. He is also easily frustrated when something doesn't go his way. When frustrated, Michael makes unnecessary comments about his workgroup members' work ethics, causing some colleagues to view him as rude and aggressive.

Question 5
Below are two principles of emotional intelligence. For each area:
• Identify at least one method of promoting the principle of emotional intelligence in other people.
• Briefly explain how the method promotes the area of emotional intelligence in other people.
Principle of Emotional Intelligence
Method of Promoting Principle of Emotional Intelligence in Other People
How the Method Promotes the Principle of Emotional Intelligence in Other People

Question 6
Briefly explain how emotional intelligence improves workplace relationships.