Reference no: EM133165354
BSBPEF502 Develop and use emotional intelligence
Promote the Development of Emotional Intelligence in Others
This part of the project will require you to promote the development of emotional intelligence in others. Specifically, you will be required to:
• Create opportunities for others to express their thoughts and feelings
• Develop and implement plans to assist others in understanding the effect of their personal behaviour and emotions on others in the workplace.
Task 3.1 Developing Plans to Increase Emotional Intelligence in Others
1. Seek an opportunity to create a plan for developing emotional intelligence within your co-workers.
2. Locate the following templates provided within this workbook.
• Policies and Procedures Outline
Use this template for outlining policies and procedures relevant to organising informal opportunities and tasks. Your assessor will use this as basis for the Observation Form in the next ask.
• Emotional Intelligence Plan
Use this template for creating a plan to develop emotional intelligence within your work team.
3. Access and review at least one of your organisation's policies and procedures for each of the following:
• Organising informal opportunities for others to express their thoughts and feelings in the workplace
• Organising tasks for assisting others to understand the effect of their personal behaviour and emotions on others in the workplace
The policies and procedures accessed and reviewed for this task can include but is not limited to policies and procedures relevant to
• Scheduling
• Preparing for meetings
• Personal development plans
4. Complete the Policies and Procedures Outline:
a. Identify the following policies and procedures documents you reviewed:
• At least one policy and procedure relevant to organising informal opportunities
• At least one policy and procedure relevant to organising tasks
b. For each identified policies and procedures, outline the following:
• Relevant policy
• Relevant set of procedures
1. Create an Emotional Intelligence Plan. The template is separated into two sections. Instructions to complete each section are as follows:
• Informal Opportunities for Expressing Thoughts and Feelings in the Workplace
To complete this section, you must:
a. Identify at least two informal opportunities for each co-worker to express their thoughts and feelings when in the workplace
These opportunities refer to activities that occur outside of structured, formal workplace environment. These do not need to be led by an instructor or a trainer, and can include but are not limited to the following:
• Individual discussions
• Casual group discussions
b. For each informal opportunity, identify the following:
• At least two persons involved in the informal opportunity
• Expected date of implementation
• Expected outcome
c. Do not write anything on the following sections. These will be completed in the next task:
• Actual Date of Implementation
• Actual Outcome
• Tasks to Assist in Understanding the Effect of Personal Behaviour and Emotions on Others in the Workplace
a. At least one task for assisting others to understand the effect of their personal behaviour on others in the workplace
These tasks can include but are not limited to the following:
• Individual performance reviews
• Workplace behaviour assessments
b. At least one task for assisting others to understand the effect of their emotions on others in the workplace
These tasks can include but are not limited to the following:
• Individual check-up sessions
• Conflict management sessions
a. For each task, identify the following:
• At least one action item
• At least one person to assign the task to
• A projected date of implementation
• At least one expected outcome
Do not write anything on the following sections. These will be completed in the next task:
• Actual Date of Implementation
• Actual Outcome
Ensure that the informal opportunities and tasks in the plan align with your organisation's policies and procedures as outlined in the Policies and Procedures Outline.
1. Have your supervisor sign your Policies and Procedures Outline. This is to ensure that the identified requirements are in line with the requirements of your organisation. Their signature must be handwritten.
2. Submit the following to your assessor:
• Completed Policies and Procedures Outline
• Partially completed Emotional Intelligence Plan
Task 3.2 Implementing Plans to Increase Emotional Intelligence in Others
1. Review the following:
• Your completed Policies and Procedures Outline from Task 3.1
Your assessor will use your outline as basis for the Observation Form. Provide your assessor with a copy of the completed Policies and Procedures Outline before facilitation.
• Your partially completed Emotional Intelligence Plan
Your plan will be used as basis for facilitating informal opportunities and tasks.
2. Locate the Observation Form provided within this workbook. This outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during the facilitation of informal opportunities and tasks.
3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in facilitating informal opportunities and tasks. Provide them with a copy of the Observation Form provided within this workbook. Discuss all requirements of the task with your assessor and prepare these before the implementation.
If direct observation from your assessor is not possible, record your implementation of each action item in a video. Ensure to obtain permission first from persons involved before doing so.
4. Facilitate each informal opportunity for others to express their thoughts and feelings in the workplace identified in your Emotional Intelligence Plan from Task 3.1.
For each opportunity, record the following on your Emotional Intelligence Plan:
• Actual date of implementation
• Actual outcome
Secure proof that you have implemented each informal opportunity. This will be submitted as supplementary evidence at the end of the task.
Supplementary evidence can include but is not limited to the following:
• Photos
• Video recordings
1. Facilitate the following from the partially completed Emotional Intelligence Plan in Task 3.1:
• At least one task for assisting others to understand the effect of their personal behaviour on others in the workplace
• At least one task for assisting others to understand the effect of their emotions on others in the workplace
For each task, record the following on your Emotional Intelligence Plan:
• Actual date of implementation
• Actual outcome
2. Secure proof that you have facilitated each task. This will be submitted as supplementary evidence at the end of the task.
Supplementary evidence can include but is not limited to:
• Meeting minutes
• Video recordings
3. Submit the following to your assessor:
• The completed Emotional Intelligence Plan
• Supplementary evidence, which must include the following:
o At least two as proof of the implementation of each informal opportunity
o At least two as proof of the implementation of tasks