Reference no: EM133652788

Question

The Qantas case study clarify five prominent external environmental influences that had a substantial effect on Qantas during the COVID-19 lockdowns and suspension of flights. These circumstances include technical, economic, political, global, and societal factors. The economic factor encompasses the general economic well-being of the nation in which the business works, with sales seeing a sharp decline by March 2020. The political and legal components include the legal and political frameworks in which the organization functions, together with broader factors such as political stability, government rules, and public expenditure. Sociocultural elements refer to the cultural characteristics and demographic circumstances of the society in which the organization operates. The COVID-19 pandemic has resulted in consumer apprehension against traveling, which has prompted the Transport Workers Union to issue warnings on potential breaches of occupational safety. The technological environment encompasses the expertise, instruments, and techniques used to transform resources into goods, leading to extended phone waiting periods and addressing dissatisfied consumers who are requesting trip credits and reimbursements.