Reference no: EM132965974

Task - Implement quality processes and improvements

This task comprises of product-based assessment methods, direct observation of project work in a simulated work environment.

It has been designed to evaluate your ability to:

• Undertake quality assurance audit of project processes for compliance with agreed plans
• Assess quality control of project and product output according to agreed quality specifications
• Identify causes of variance to quality metrics and undertake remedial action
• Maintain a quality management system to enable accurate and timely recording of quality audit data
• Review processes and implement agreed changes continually throughout the project life cycle to ensure
continuous quality improvement
• Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures
• Identify and document lessons learned and recommended improvements

You are required to address the following:

• Task 3.1 Implement quality processes
o Conduct quality audits
o Apply quality management processes
o Determine quality shortfalls and identify remedial actions
o Report on quality issues and take initiatives to address them
o Develop and implement a record-keeping process
• Task 3.2 Lessons Learned
o Identify and document project lessons learned

1. Review the assessment scenario, the business documentation, including policies and procedures and the templates provided:
o Policies and Procedures - provided in separate folder/provided, you will need to work on the continuous improvement and quality management policies
o Templates:
» 1 - Process Audit in Task 3.1
» 2 - Deliverable Audit in Task 3.1
» 3 - Email in Task 3.1
» 4 - Change Request Form in Task 3.1
» 5 - Project Status Report in Task 3.1
» 6 - Lessons Learned in Task 3.2
2. Perform 2 quality audits in collaboration with the project team:
• A quality assurance audit of a project process (Template 1) for compliance with the agreed plans.
• A quality control audit (Template 2) of a project deliverable.
• Identify causes of variance to quality metrics and plan for remedial actions
3. Write an email (Template 3) to the Project Sponsor to:
• Communicate the findings of one of the audits
• Propose an action plan to address shortfalls in quality outcomes
4. Complete a Change Request Form (Template 4) to implement one or more actions needed to address shortfalls in quality outcomes as identified in one of the two audits.

5. Address the scenarios in Task 3.1D.
• For each scenario:
o Outline what quality monitoring and control procedure/process was
applied to identify the change/s in circumstances
o Determine the impact of each scenario on project progress focusing on project quality management
o Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed
• Complete a Status Report (Template 5) for a scenario of choice (A, B or C).

6. Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements.

7. Complete a lessons learned report

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

Complete the following activities:
This task requires you to:
• Undertake quality assurance audits
• Assess quality control
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Maintain quality records
• Identify and document lessons learned

Task 3.1 Implement quality processes

A. Quality audits
• Perform 2 quality audits in collaboration with the project team:
o A quality assurance audit of a project process (Template 1) for compliance with the agreed quality plans.
Review the following policies from the Policies and Procedures folder:
o Continuous Improvement Policy
o Quality Management Policy
against the quality management requirements for the project.
Identify areas for improvement in both policies to align with project needs.
o A quality control audit (Template 2) of a project deliverable. Consider this project deliverable:
Finding premises in Sydney CBD (800-1000 square meters, onsite parking for staff, natural light). Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities.
Research premises in Sydney CBD that meet those requirements (you could use a website like https://www.realcommercial.com.au, for example).
Select a suitable property for rent and audit it against the requirements you set for this deliverable
• Identify causes of variance to quality metrics and plan for remedial actions

B. Communication
Write an email (Template 3) to the Project Sponsor to:
• Communicate the findings of one of the audits
• Propose an action plan to address shortfalls in quality outcomes

Attach the Audit Report to the email.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

C. Change request

Complete a Change Request Form (Template 4) to implement one or more actions needed to address shortfalls in quality outcomes as identified in one of the two audits.

D. Monitoring and control
Assume that the following has happened when executing the project:
To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
1. For each scenario:
• Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
• Determine the impact of each scenario on project progress focusing on project quality management
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed

E. Record Keeping
Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements.
This must include:
• Filing systems (for example, drive/software in use, who has access to drive/software, reading and editing rights, folders' structure)
• Folders and files' name convention
• Version control
• Archiving procedures

F. Record Keeping Sample
Provide one sample evidence of how records are maintained against the process developed in Task 3.1E. For example: screenshot of folder with an audit file saved in it using naming convention.

Task 3.2 Lessons Learned

Consider the work performed in Task 2 and Task 3.1.
Additionally, consider the following feedback received from project stakeholders:
• The changes to continuous improvement and quality management policies were effective.
• Overall issues with project quality were timely addressed.
• More training on quality management is needed for project team members.
Review the project performance to determine the effectiveness of quality management. Complete a lessons learned report (Template 6).

Attachment:- Implement quality processes and improvements.rar