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Project and Operations Management Assignment - Project Plan
Description of Assessment Task - You will produce a project plan for a suitable project for your work-place. If there is not much scope of developing a project plan in relation to your work-place, you must agree a project title of your choice and scope with your tutor. The Project Plan will include the use of Project Management tools and techniques studied and discussed in the class. You will need to submit the project plan (maximum 2,000 words, apart from the relevant appendices that you are required to illustrate!) with clear indication of your contributions.
Company Name - Oman Air Company.
List of projects to be considered (only examples):
You should include the following:
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This assignment deals with customer service and its importance. A case study has been presented and related to that what customer service is needed, the negligence in customer service and laws related to customer service is described.
Total Words – 2000 Words. Format - MS Word & MS Project. Details of how feedback will be provided - 2Q and feedback given on-line through Turn-It-In and marked assessment criteria marking grid. Referral Assignment- Your referral assignment will require you to produce a project plan based on another project (discussed and confirmed by your tutor).
Assessment Marking Criteria – Project Objectives & Introduction - Intro & Project Objectives clear, precise and SMART. Project team roles - Excellent complete, correct and detailed WBS/PBS. Project stages and Key deliverables - Outstanding discussion of the project stages using 4Ds. All of 4Ds are discussed excellently along with their deliverables. Time Management - WBS, Activity List & Gantt Chart - Network Diagram and Critical Path Analysis - Good consideration of WBS, Activity List. Gantt Chart correct, readable and well analysed. All resources identified for each activity. Network Diagram done in Excel, or by hand and shows the activity node values; Network Diagram neat and correct; CP clear & correct. Budget (costing) - Project budget is done in Excel, or by hand and shows the activity node values; Project budget is neat, appropriate & correct. Risk Register - Risks identified and analysed, detailed responses planned, with proximity of risks. Quality Plan - Quality responsibilities, quality criteria and quality methods completed to a high standard, with systems described for tracking and updating.
How do you handle the situation? What plans and measures will you put in place? What could have been preventative measures to reduce these risks
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