Reference no: EM1371944 , Length: 1200 Words

Task 1

Send a business email to your lecturer with the questions as an attachment. The attachment needs to be a Microsoft Word document. In addition to each question, you need to state what type of question it is (open, closed, leading, multiple etc.) and the reason it is being asked.

Task 2- Interview

Instructions

Remember the team needs to take notes that summarise what has been said and to ask the questions from your email.  Arrive at the meeting on time.  Make sure you listen to the answers given and, although you have a list of questions, be prepared to deviate from this when the information collected makes some questions unnecessary or for additional ones to be asked.  Remember to periodically summarise the information that you are collecting as this confirms that you have understood the answers correctly.  You have a limited time for the meeting so ensure the interviewee keeps to the subject, you get the information that you require, and you don't waste time.

Task 3-Summary

Shortly after the interview, your team needs to meet so you all have the notes from the interview. Then individually you write a summary of the information that you have found out about how the company presently operates the system and what the problems are.

Task 4- Personal Reflection

You need to write a personal reflection on your team work..

Instructions

Your personal reflection needs to include the description (past), interpretation (present) and outcome (future) for each of the following:

1. The methods of communication used by the team and when they were used-such as face-to-face, email, phone, forum.

2. The manner in which your team made decisions e.g. consensus, authoritarian or any other.

3. The way in which the team constructed the list of questions.

4. The interview.

System Crashing - Interview Part

1. Application : - money involved

Possibility:
try to repair the system,
the need to scrape the system altogether
install a wholly new system in place.

Are the other countries having the same problem?

Yes, all the other two locations are having the same problems.
They think they know what the problem is.
Not solved.Investigation needed!

Is there any documentation?
No, not written up.
Timeframe: 1 month.

System crashing periodically, - from time to time.

Who is the person? IT support person's name and contact details.

Interface

What is the Operating System being used?
Windows 7
Stores; uses the system, very modern system.

Who is the person in charge of store?
Peter - in Auckland, Head of stores.
Timeframe:1 month.

System Fails to Gather Data

Reports: unable to be generated.
Problem - data entry: lost in transaction, screen freezes, when data is entered.
Inventory update,Need to update
- New interface to be installed, user friendly.

Training

Material - class like training.
Timeframe: 1 month.

Recommendation

First: find the cause of system crash.
Either repair system, or completely overhaul system.
Install new system and install new interface.
Then implement training scheme.

Outcomes

Plan to contact Peter; "Head of Stores" - in Auckland
Find the cause of system crashing and failure of system to generate data for reporting purposes.

Contact Abbey Jones IT Support person.
Email Abbey to setup meeting time to retrieve more information to connected to find out other possible faults for why the system is crashing.

Plan

Fix system or completely install new system