Reference no: EM133316302

Question: Demonstrate professional communication and interpersonal skills with your customers and correctly interpret their requirements

Build upon the customer's email and determine their needs, preferences and other expectations by asking open ended questions
Identify appropriate tours that meet their specific needs and provide alternatives if the desired tour/date is not available
Integrate your knowledge of the tours into the sales process and provide relevant information about the tour to the customer (all the tour details and benefits).

Refer to the tours' information Identify customer's objections and address them effectively

Identify any opportunity to enhance the quality of service to the customer and act upon it

Use different sales techniques in response to different customer types, for example:

Up-selling where you encourage your customers to purchase a comparable higher-end product than the one in question

Cross-selling/add-on sale where you invite your customers to buy related or complementary items to the main product or service

Summary close where you summarise the major benefits

Assumptive/direct close where you feel confident about the sale proceedings and assume the customer wants to make the purchase

Availability/alternative close where you ask your customer if you can check if there is a space on the tour

Incentive close where you offer packages that are heavily discounted if they coincide with their travel arrangements

Its a presentation via video conference and a roleplay between presenter and audience .so please write as brief as possible. (tours and travel business).