Productive client communication and customer service

Assignment Help Operation Management

Reference no: EM131689108

1. An unbiased witness is

a. a person who will be the most objective.

b. a person who has something to lose by making a statement.

c. a person who has something to gain by making a statement.

d. a person who is an expert in a different field.

2. When a business does not plan for productive client communication and customer service, that organization can expect

a. as many problems to arise as in any other organization.

b. low expectations and many complaints.

c. an average number of complaints about service.

d. good service from employees because people already know the importance of customer service.

3. Relationship selling refers to the move away from product-driven sales to customer-driven sales.

a. True

b. False

4. A new mindset in many organizations focuses on improving business by changing from an operations-driven culture to

a. a value-driven culture.

b. a customer-driven culture.

c. a money-driven culture.

d. an ideals-driven culture.

5. Angry customers can actually help an organization by pointing out where there may be failure and opportunities to improve.

a. True

b. False

Reference no: EM131689108

Questions Cloud

Defining the purpose of a message means : Defining the purpose of a message means that you are. The primacy effect means that

Ipad mobile app for patients : Describe the advantages and disadvantages of the iPad mobile app for patients. Do the same medical carts and medical kiosks.

Use the chamber of commerce to do the research : Please list the disadvantage and advantage of its location and use the chamber of commerce to do the research.

Suppose the government starts with a balanced budget : Suppose the government starts with a balanced budget. Then, there is an increase in government spending, but there is no change in taxes

Productive client communication and customer service : An unbiased witness is. When a business does not plan for productive client communication and customer service, that organization can expect

What is the extent of influence of the shared environment : What is the extent of influence of the shared environment and genetics on IQ score in children living in affluent and impoverished families

Social judgment theory suggests that : Social judgment theory suggests that. The latitude of non-commitment relates to

What is the probability of no off-the-job accidents : What is the probability of no off-the-job accidents during a one-year period for companies with 50 employees - have on average 3 off-the-job accidents per year

Conduct an ergonomic evaluation of the work place : List all the problems that you see and recommend solutions, immediate, short-term, and long-term (modifications or changes, if required) to the problem.

User Account

All Pages