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Product support manager

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The Product Support Manager (PSM) provides quantitative analysis of the supportability impacts of design changes to the Program Manager (PM) so an informed decision can be made on the tradeoffs between performance, cost and supportability. Examples of these supportability impacts include:

  • Operational considerations such as usage rates, mission turnaround times, organizational level workload
  • Supply Chain parameters, such as Stock-Out rates
  • Initial determination of product support resources
  • Estimated values of reliability, availability and maintainability metrics

Reference no: EM131045471

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