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How can we account for the upheaval in orientation from focusing on product profitability to focusing on customer profitability? If it's such a good idea, why didn't companies operate from the perspective of building customer value 50 years ago?
Explain the "high-high" theory of leadership effectiveness. a. How strongly does research evidence support this theory?
Should decision management and decision control be separated? As part of your discussion, provide a real-world example (or provide a fictitious example) of a firm where the control (correctly) resides with the same individual as well as an example of..
A manager states that his process is really working well. Out of 1.500 parts. 1,477 were produced free of a particular defect and passed inspection. Based on Six Sigma theory, how would you rate this performance, other things being equal
Some customers are inherently not profitable and ‘retain’ because they extract more value from the firm than they provide in terms of revenue, reputation and recommendation. Identify three strategies for addressing this sort of retention ‘problem’. W..
What is the probability that an arriving student (just before entering the Administrative Services Office) will find at least one other student waiting in line? (round answer to 4 decimal points)
Write a page on how you would promote a brand in a foreign country. Be sure to address cultural variances and advertising opportunities, social networking, and avoidance of blunders. Address the following elements: Describe the importance of understa..
What are the risk-influencing factors specific to project manager? What is NPV and why do we care if it’s positive? Why should NPV be considered for project selection? What is variance in EVA and when should we use it? Do you believe the seven steps ..
analyze and explain why it is important for management to provide employees with continuous formal and informal
Epsilon Airlines services predominately the eastern and southeastern United States. The vast majority of Epsilon’s customers make reservations through Epsilon’s website, but a small percentage of customers make reservations via phone. Find the optima..
How could two companies with similar gross profit figures end up with dramatically different net operating income? Why do analysts need to consider different factors when evaluating a company’s ability to repay short-term versus long-term debt?
The Department of Defense (DOD) has a record of both successful projects and failed projects. Discuss when a project is, at any organization, considered successful and when it is considered a failure. What are the potential causes of a project’s fail..
List five actions that you believe to be "right". Think about actions that you would ALWAYS approve if others did them, and that you would certainly be willing to do yourself. Yes, this is difficult but the effort is towards finding those particular ..
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