Reference no: EM133173741

Management Consultancy in a Global Environment

Business Case - Café in Jersey

Coursework brief

For this first semester of this year only, the students must produce a report based on the case study assigned to them. The writing will contain the consultancy plan that will be delivered to the Client (ideally). It will be a description of the relevant elements that the clients need to know about how the consultancy will be developed at the client site or with the Client.It is not a solution to the business problem; it is the way to tackle with the solution of the business problem presented in the assigned business case study.

Description of the firm context and summary of the business problems.

• Summary of the business context/history/organisation. E.g. Company X has increased business during the last two years. The increments have been constant, manifesting the excellent work by the management.
• Assumptions made and additional data created have to be presented here. E.g. the Company X is going to expand its business opening branches, so increasing the fixed cost of X% in the next year
• Summary of business needs. E.g. The Company contacted us (the consultancy company) to solve the problem X. We believe the problem is related to Y and Z. We describe in the next section how to act to manage the situation

The consultancy Strategy

• Type of consultancy model (10%). Introduce and justify the consultancy methods chosen. Stress the reasons for such a choice. The decision is made between:
o Expert Consultancy
o Process Consultancy planning
• Resources.
o Describe and critically justify the resources needed to perform the consultancy. The usage and the links with the business problems have to be precise.
» Data
» Infrastructure
» Human resources:
• From the Client
• From - your - consultancy company/team
» Skills
o Define the team you will work with. E.g. 1x Senior Manager + 1 x Manager + Client's staff. Assess the reasons for the choice. Mention the skills and the type of work done. A table of costs from the staff used has to be included.
• Timeline.
o Make a realistic timeline for the project. Present it with details and with links to the objectives. (e.g. Gantt chart)
o Mention the schedule of the clients meeting. Define the content of such meetings, link them with the deliverables.
• Scopes and Targets.
o Critically describe what is on scope in the consultancy engagement. Describe what the consultants want to find out by applying the plan. E.g. State clearly and with logic the reasons for employing the selected resources and methods rather than comparable others. Explicitly inform about the appropriateness to the objectives.
o Identify the indexes / measurable objects to assess the results achievable with the consultancy.
• Deliverables and Risks.
o Make clear what the deliverable is with explicit linkage to the Client's problems and context.
o The risksof the engagement have to be critically discussed. The document has to contain ways to manage these risks. Show the consultants' capacity of seeing the potential criticisms and manage them.

Conclusion • Decide and describe how the consultants will step out of the Client's firm. Address questions like:
o How will the engagement be concluded? E.g. Conclusive meetings or handover should be mentioned.
o What will the client measure monitor the impact of the consultancy?
• Assess and commenton the results obtainable from the solution; for example, Company X will decrease market share at the beginning, but the saving from the staff reduced will allow the firm to invest in marketing strategy to establish the brand value.
• Can the Client reach the consultancy company for further assistance in the future? If yes, how? For how long? If not, Why?

A self-reflection report • Make at least one example of one concept discussed in class that you - as a student and/or professional - have used/seen in your experience. E.g. describe and comment on business development activities you have experienced.
• Produce a critical comment around one or more concepts you have better understood from the course.

The structure shouldcontain the following sections:

Description of the firm context and summary of the business problems
The consultancy Strategy
Type of consultancy model
Resources
Timeline
Scopes and targets
Deliverables
Risks
Conclusions
Self-reflection report

Attachment:- Management Consultancy.rar