Reference no: EM132675523

Question 1

a. What the Identify four organisations that have implemented continuous improvement about organisations.

b. i. Identify each organisation and briefly explain their processes relating of continuous improvement eg PDCA, Kaizen, Six Sigma, ISO.

ii. how does it operate at the organisation? Eg Toyota uses Kaizen - explain this, for identify and explain their processes to continuous improvement eg do they use PDCA

c. What the identify an area of the organisation where continuous improvement has been adopted, for each organisation identify where continuous improvement is used organisation.

2. Identify four areas where coaching and mentoring staff would support the implementation of continuous improvement, One area where coaching and mentoring would support the implementation of continuous improvement would be in relation to training. Mentoring allows staff to work under the guidance of a more senior and knowledgeable member of staff and for skills and information to be passed on.

Coaching and mentoring enables staff to be more engaged........

3. List four change management techniques that can support continuous improvement and encourage staff to take initiative for improvements, eg identify and respond to resistance to change

4. i. Identify four areas how Middle Beach Medical Centre can use systems and data for benchmarking and monitoring performance for continuous improvement.

ii. How can you see if improvements have occurred? Eg comparing before and after. Customer evaluations provide feedback on the performance of an organisation. You can track evaluations to see if customer satisfaction is increasing (can evaluate specific areas within the evaluations -waiting time, efficiency of greeting procedures etc)