Reference no: EM133358190

1. Which of the following is an example of employee behaviour that employers want from the reward system?

a. enjoyment

b. organizational citizenship

c. innovative risk-taking

d. organizational identification

2. Which statement best characterizes a reward system associated with a company using a classical management strategy such as the Koch Foods chicken processing plant?

a. It is designed to produce moderate to high job satisfaction.

b. It is designed to produce high membership behaviour.

c. It tends to be the most complex rewards system.

d. It tends to be highly extrinsic.

3. You're angry and resentful because you think your contribution is greater than that of the other clerks in your department, and you believe you're not being paid fairly. What's the source of your reward dissatisfaction?

a. violation of the psychological contract

b. perceived personal inequity due to equity sensitivity

c. lack of procedural justice

d. discrimination

4. Which statement best describes affective commitment?

a. Sense of belonging, loyalty and identification with the organization's goals.

b. Perceived lack of better alternatives.

c. No comparable ratio to reward contribution.

d. Satisfaction with co-workers.

5. An employee is dissatisfied with a recent change to a reward system. What is the employee likely to do if their goal is to maximize rewards received?

a. look for a less-demanding, lower-paid position in the company

b. reduce effort and performance

c. increase effort and performance

d. call in sick more often

6. Which of the following is a process theory of motivation?

a. managerial theory of performance strategy

b. expectancy theory

c. Maslow's needs hierarchy

d. Hackman and Oldham's job characteristics theory

7. According to the expectancy theory, which of the following would be an example of positive expectancy?

a. You believe your manager will reward your good performance.

b. You believe your effort will lead to good performance.

c. You value the reward offered.

d. You expect to be rewarded for your effort.

8. Jiro is told by management that if he teaches an employee how to do a job well, he will be guaranteed a promotion into the sales department. In fact, Jiro detests the notion of being a salesperson and would prefer to remain in his current role. Which variable in the expectancy theory of motivation is most likely driving Jiro's poor performance?

a. congruency

b. expectancy

c. valence

d. instrumentality

9. Which managerial strategy is most closely linked with the notion of the economic theory of motivation?

a. classical

b. integrative

c. human relations

d. high involvement

10. According to the textbook, what is the first step in designing a reward system that leads to desired behaviours on the part of employees?

a. defining desired employee attributes and qualifications

b. ensuring positive rewards and negative consequences are provided

c. defining the behaviours the organization needs

d. identifying the salient needs of employees

11. The three key employee attitudes are job satisfaction, motivation, and creativity.

a. True

b. False

12. What would a human relations organization need to rely on to promote positive membership behaviour?

a. sufficient rewards to reduce turnover behaviour

b. a high degree of organizational citizenship behaviour

c. task and membership behaviour

d. the most complex reward system

13. Which of the following leads to reward dissatisfaction?

a. lack of organizational identification

b. violation of the psychological contract

c. different pay levels in the organization

d. equality deprivation

14. The psychological contract is defined as the expectations about the rewards offered by a given job and the contributions necessary to perform the job.

a. True

b. False

15. What should a retail organization do if it is experiencing high employee theft?

a. implement a management bonus to encourage greater supervision of employees

b. hire more security staff

c. evaluate its reward system and pay higher wages relative to competitors

d. improve its perceived organizational justice procedures

16. Which behaviour is exhibited by employees with the personality trait known as equity sensitivity?

a. They are more likely to take little action to reduce any perceived reward.

b. They are more likely to take drastic action to reduce any perceived reward imbalance.

c. They usually show excellent organizational citizenship behaviour.

d. They have greater job satisfaction.

17. What are individuals who have affective commitment more likely to do?

a. stay at a job because they have too much to lose if they quit

b. stay at a job out of a sense of loyalty

c. keep a job out of stubbornness

d. keep the job but complain about it

18. According to the textbook, which organization will offer employees $2000 to quit after one week of paid training?

a. Cami

b. Toyota

c. Zappos

d. WestJet

19. Whose theory of motivation states lower-order needs must be satisfied before higher-order needs?

a. Abrams

b. Herzberg

c. Hackman and Oldham

d. Maslow

20. Which is the simplest process theory?

a. Reinforcement theory

b. Expectancy theory

c. Maslow's theory

d. Zappos exit theory

21. Which term refers to a person's physical, verbal, and mental skills?

a. personal domain

b. personal competencies

c. personal values

d. personal characteristics

22. The economic theory of motivation assumes individuals are only motivated by intrinsic rewards.

a True

b False

23. What theory of motivation claims that humans often behave without fully understanding their motives and then try to justify their actions?

a attribution theory

b economic theory

c equity needs theory

d two-factor theory