Process of implementing the operational plan

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Reference no: EM133033833

1) Having developed an in-depth knowledge of your company's financial products and services, you must now use it to identify the product or service that best suits the characteristics of your customers. Describe any two (2) questioning techniques that you would use to identify the characteristics of your customers.

2) It is important for organization to ensure the health and safety of customers with specialneeds. Explain any three (3) measures that an organization may implement to show its compliance to the Occupation Health and Safety legislation relevant to special needs persons.

3) You are in the process of implementing the operational plan for your customer service department. Briefly state any three (3) factors that you should consider when implementing the plan

Reference no: EM133033833

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