Process of developing measures and metric is referred

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Reference no: EM132303840

1. Order ____________are products or services of acceptable quality

Winners

Qualifiers

Takers

Providers

Servers

2. Order _______________are the enhancements that exceed the minimum characteristics

Winners

Qualifiers

Takers

Providers

Servers

3. The process of developing measures and metric is referred to as

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Defining strategic quality

Managing the dimensions of quality

Operationalizing the dimensions of quality

None of the above

4. The SERVQUAL dimension of reliability is the

Physical facilities, equipment, and appearance of personnel

Ability to perform the promised service dependably and accurately

Willingness to help customers and provide prompt service

Knowledge and courtesy of employees and their ability to inspire trust and confidence

Individualized attention the provides its customers

5. The SERVQUAL dimension of responsiveness is the

Physical facilities, equipment, and appearance of personnel

Ability to perform the promised service dependably and accurately

Willingness to help customers and provide prompt service

Knowledge and courtesy of employees and their ability to inspire trust and confidence

Individualized attention the provides its customers

6. The SERVQUAL dimension of tangibles is the

Physical facilities, equipment, and appearance of personnel

Ability to perform the promised service dependably and accurately

Willingness to help customers and provide prompt service

Knowledge and courtesy of employees and their ability to inspire trust and confidence

Individualized attention the provides its customers

7. The SERVQUAL dimension of assurance is the

Physical facilities, equipment, and appearance of personnel

Ability to perform the promised service dependably and accurately

Willingness to help customers and provide prompt service

Knowledge and courtesy of employees and their ability to inspire trust and confidence

Individualized attention the provides its customers

8. An SOP is an explanation of wat is to be completed for a process. True or False

Reference no: EM132303840

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Process of developing measures and metric is referred : The process of developing measures and metric is referred to as. The SERVQUAL dimension of reliability is the.

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