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1. Which of the following is NOT a components of ITIL service lifecycle?
Service Transition
Service Design
Service Maintenance
Service Strategy
2. The money that is used to pay for the daily operations of the business incurred in the short-term, such as inventory and overhead expense is called _______________.
equity financing
debt financing
working capital
Fixed asset financing
3. Capacity management is a process in the __________ of ITIL lifecyle.
service operation
service transition
service design
service strategy
4. Which of the following process is a part of service operation?
Application development
Service review
Process evaluation
Incident management
5. The main objective of _______________ is the design of appropriate and innovative IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements
none of above
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