Reference no: EM132231491
Consider the following process for the publication of scientific book. In order to publish a book, the corresponding author first accesses the house edition web-site and register for a new account or login if already registered. The author submits the manuscript online, which is examined by the Editorial Office (EO). An email is sent automatically to acknowledge receipt of the manuscript. The EO sends a copy to the Editor-In-Chief (EIC). The EIC selects an Associate Editor (AE) to be responsible for handling the manuscript and notifies the EO. The EO sends a copy of the manuscript to the AE. After reading the manuscript, the AE selects two referees who have agreed to review the book. The AE then notifies the EO. The EO sends a copy of the manuscript to the referees. The refrees review the book and send their report to the EO. The EO forwards the referee reports to the AE. After reading the report of the referee reviews, the AE decides whether the manuscript should be rejected, accepted, or revised. The decision is communicated to the EO. If the manuscript is rejected, the EO sends a letter to the author thanking him for the submission and wishing them good luck getting the manuscript published somewhere else. If the manuscript is accepted, the EO forwards the manuscript to production. The EO notifies also the author and the EIC. If the manuscript needs revisions, the EO forwards the referee reviews to the author. The author revises the manuscript following the recommendations outlined in the referee reports. The author then resubmits the manuscript to the EO. The EO sends the resubmission directly to the responsible AE. After reading the resubmitted manuscript, the AE decides whether the revised version can now be accepted for publication or needs to be sent to the referees for further reviewing With respect to the above process, consider the following questions:
1. Who is the customer?
2. What are the possible outcomes of this process?
3. Identify various activities in this process.
4. Taking the perspective of the customer, identify at least two performance measures that can be attached to this process. 5. Provide diagrammatical process model.
6. Classify activities of this process in: value adding, non-value adding, and business value adding activities.
7. If this process is to be incrementally improved, suggest an improvement plan.
8. If this process is to be automated, suggest an automation plan. Which type of process technology should be used?
9. If this process to be reengineered, suggest a redesigned process.