Reference no: EM132821829
1. A cause-effect chart:
A. Identifies potential causes for specific problems
B. Shows the prevalence of the various types of defects that have been found
C. Is not useful when first studying a quality problem
D. Has both upper and lower specification limits
2. The planning, design and control of the sequence of business processes, information and materials from suppliers through manufacturing and distribution to the customer is called_______.
A. Demand management
B. Distribution channel management
C. Supply chain management
D. Logistics management
3. Which of the following is not used to measure supply chain performance?
A. Quality including customer satisfaction.
B. Throughput time
C. Innovation
D. On time delivery
E. Flexibility to accommodate customer needs
4. Quality improvement increases profitability by:
A. increasing market share
B. enabling the company to charge higher prices for its products/services
C. enhancing productivity
D. all of the above.
5. What are the two fundamental processes in all supply chains that are being affected by the Internet?
A. Electronic interchange and order placement
B. Order fulfillment and order placement
C. B2B and order fulfillment
D. None of the above
Attachment:- Process and Operations Management.rar