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Procedures dealing with complaints and appeals process

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Reference no: EM133029188

Context

Business offers consulting services- the financial advisor did not practice social distancing measures, was late to appointment and the client was not interested in the financial products he was offering. After evaluating the worker's professional training log- it was discovered that he did not do the induction training. As a result of not following the social distancing, the client had to hire a professional cleaner for the meeting room.

The client sent a complaint to the admin team who was then supposed to notify the director, they did not follow through due to lack of training.
They did not inform the managing director as per their company's policy and procedures dealing with complaints and appeals process.

How would I use Bloom's taxonomy specifically to analyze, synthesize and evaluate the situation?

Reference no: EM133029188

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