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Problem solutions matrix

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Reference no: EM132649947

On the "Problem Solutions Matrix," handout, the category "Customer Importance" received twice the weight of all other categories. Using what you learned from the Topic Materials, discuss the relative importance of this criterion.

-Discuss whether you think this weighting was appropriate, and explain why.

-Discuss whether there are additional criteria that should have had greater weight and explain why. I also need a reference.
The class is action research project.

Reference no: EM132649947

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