Reference no: EM131187749
Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment.
Your team consists of eight employees: three are newly hired employees, five employees are male and three are female.
Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.
After reading the scenario, write a minimum three-page paper by using the following questions as guidelines:
1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?
2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?
3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?
4. Resolving conflict: How can the employees approach resolving conflicts with customers?
5. Teamwork: What types of activities would help the team progress through the five stages of team development? Forming stage, Storming stage, Norming stage, Performing stage, and Adjourning stage
Also, be sure your paper fulfills the following requirements:
- The body of the paper consists of at least three pages.
- The format of your paper follows APA style.
- Properly cite one reference (e.g., journal article) that you located from the university's online library.
- Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).
- Properly cite your textbook within the paper.
|
Analyze the competitive advantage of each company
: Write a 1,050- to 1,400-word paper in which you research two-three companies and do the following: Evaluate the internal and external environments of each company using an environmental scan. Analyze the competitive advantage of each company
|
|
Development strategies and important activities of johnson
: Conduct a literature review on the history, vision, culture, goals, training and development strategies and important activities of Johnson and Johnson. In this review you should include both popular literature, such as news reports and current we..
|
|
Entrepreneur differs from a traditional entrepreneur
: Describe how a social entrepreneur differs from a traditional entrepreneur. Apply your definition of a social entrepreneur by identifying two individuals who are social entrepreneurs, based on social ventures or nonprofit enterprises. Include the ..
|
|
Evaluate user dialog strategy used by menu-driven interface
: Evaluate the user dialog strategies used by a menu-driven interface. Determine why menu-driven interfaces continue to be popular in the modern computing age.
|
|
Problem regarding the eight employees
: Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team throu..
|
|
Discuss how to price this option using pdes and monte carlo
: Suppose an option pays the maximum value of spot minus the minimum value of spot across a number of dates. Discuss how to price this option using PDEs and Monte Carlo.
|
|
Team consists of eight employees
: Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team throu..
|
|
How technology changes have impacted the corporation
: Write a four to six (4-6) Pages paper in which you: Assess how globalization and technology changes have impacted the corporation you researched
|
|
Members regarding the design of your it consulting
: You were working in another building when an argument erupted between two team members regarding the design of your IT consulting project. After the yelling subsided, one of the people left work for the day and the other person is not getting much..
|