Problem regarding the customer-reported outages

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Reference no: EM131021292

An electric utility tracks the response time to customer-reported outages. The following data are a random sample of 40 of the response times (in minutes) for one operating division of this utility during a single month.

80	110	105	115	102	104	104	89	86	97
84	100	94	128	77	96	86	98	125	96
106	84	85	87	105	97	80	106	110	87
104	100	127	99	103	102	97	94	109	93

a) Estimate the capability of the utility's process for responding to customer reported outage

Reference no: EM131021292

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