Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Problem:
Listening to a customer is extremely important to resolving a customer complaint. If we do not listen carefully, the solution offered may be inadequate or simply unacceptable. In the following discussion, consider the importance of active listening when resolving customer complaints.
Please respond to all of the following prompts in the class discussion section of your online course:
1. Stay present = Don't let your mind wander. Many are composing a response before the speaker has a chance to completely finish his/her thought.2. Make eye contact = Let the speaker see your interest by regularly making eye contact.3. Ask questions for clarification = This is not your time to respond. Get really clear about what is being said. If you don't understand, ask questions in an open non-charged manner.4. Acknowledge feelings = If the speaker is telling you something about his/her feelings, acknowledge them. You don't have to agree to show that you see the speaker is upset or happy about something.5. Restate or paraphrase = Make sure you are getting the information the speaker is presenting by periodically repeating what you hear in different words the speakers. "Let me see if I've got it so far."6. Seek first to understand and then be understood = Before you state your thoughts and ideas make sure you totally understand and acknowledge the speaker's thoughts.7. Give nonverbal feedback = While the speaker is speaking, be sure to smile, nod, frown, shrug your shoulders, or raise your eyebrows—whatever is appropriate.9. Take in all the information both = Don't be afraid of this. Periods of total quiet will allow you and the speaker to think about what was said. When you are sure the speaker has completed his/her thoughts on the subject, it will be time for you to comment.10. Get permission = Sometimes people just want to be heard. At other times they are seeking advice. Give advice only when requested and only after the person has had a chance to give you the whole story. If you are not sure, ask if the person is looking for your input.
the solar calculator company proposes to invest 5 million in a new calculator-making plant that will depreciate on a
Inflation is expected to be 4% over the next 12 months. Economists believe the pure the pure interest rate is currently about 3 1/2%.
Will and Bill will equally share in the decision making and in the profits or losses. Which type of business did they create if they both have full personal liability for the firm's debts?
truck co. is considering the purchase of a new production machine for 200000. the purchase of this machine will result
Assume all of the same facts as in Part a., except that Roberta is self-employed. Identify which of the expenses are deductible, and indicate whether they are deductions for or from AGI.
Vaspussen, Inc., is looking for a five-year term loan of $5 million. Its bank is willing to make the loan. The firm will have to pay a premium of 2.2 percent for default risk and another 0.95 percent for maturity risk. The current prime rate is 6...
Federal tax withheld from Mabel's earnings was $900. What is the total amount of payroll deductions withheld from Mabel's earnings?
consider the following investment cash flowsyearcash flow0100012502400350046005600a. what is the return expected on
Suppose you borrow $15000. The loan's annual interest rate is 8%, and it requires four equal end-of year payments.
The portfolio manager of a hedge fund beli.
what is the current share price? (Hint: Calculate the first four dividends.) (Do not round intermediate calculations. Round your answer to 2 decimal places (e.g., 32.16).) Current share price $
mr. davidson plans to buy a new house in october 2013. the sale price of the house is 436000. he plans to pay 20 down
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd