Principles of the emotional intelligence theory

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Reference no: EM133163286

BSBPEF502 Develop and use emotional intelligence

Assessment Task 1: Written Questions

Provide answers to all of the questions below:

Question 1. Explain emotional intelligence and the importance of this characteristic at work.

Question 2. Explain each of the five essential principles of emotional intelligence as defined by Daniel Goleman.

Question 3. Explain the key principles of the Emotional Intelligence Theory developed by Caruso and Salovey (2004).

Question 4. Explain three strategies that can be used to build emotional intelligence.

Question 5. Explain how would you apply the following emotional intelligence attributes in the workplace to achieve business objectives:

• Self-awareness
• Self-management
• Social awareness
• Relationship management

Question 6. Explain the importance of recognising cultural differences in emotional intelligence. Provide two examples example to illustrate your answer.

Question 7. Explain two ways of communicating effectively with a diverse workforce with varying cultural expressions of emotions.

Question 8. Explain two ways of using emotional intelligence to build effective workplace relationships.

Question 9. Identify and briefly describe at least three methods to develop emotional intelligence in others.

Reference no: EM133163286

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