Principles of customer service management

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Reference no: EM133096368

Principles of customer service management (CSM) are the foundation for every company that wants to implement the practise of excellent CSM in its operations. Six key processes are based on these concepts. Prepare a comprehensive plan to assist organisations in ensuring that all essential CSM core processes are examined, as well as relating the importance of these core processes to the bottom line of the organisation.

Reference no: EM133096368

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