Primary responsibility for achieving product quality lies

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Reference no: EM132277302

1. The two approaches that may be taken to improve quality are the ________ and ________ approaches.

A. Baldridge, Deming

B. reengineering, incremental improvement

C. innovation, creativity

D. efficiency, effectiveness

2. The process of applying a new idea to the improvement or organizational processes, products, or services is called:

A. TQM

B. innovation

C. creativity

D. competition

E. continuous improvement

3. The capacity to put existing ideas together in new combinations is called:

A. innovation

B. creative thinking

C. expertise

D. motivation

E. critical thinking

4. According to Deming, the primary responsibility for achieving product quality lies with:

A. workers

B. staff

C. management

D. customers

E. the Board of Directors of the firm

5. _____ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

A. Reengineering

B. Continuous improvement

C. TQM

D. The Deming Method

E. The incremental improvement process

5. The step of the innovation process that establishes a new idea that could help the organization is called:

A. brainstorming

B. integrating

C. developing

D. inventing

E. creative thinking

6. ____ is defined as how well a product does what it is supposed to do.

A. Effectiveness

B. Efficiency

C. Quality

D. creativity

E. Innovation

7. Making an idea practical takes place in the __________ step of the innovation process.

A. inventing

B. diffusing

C. developing

D. monitoring

E. integrating

8. Credit for establishment, development, and growth of TQM should be given to:

A. Japan

B. Korea

C. England

D. U.S.

E. Australia

9. In the __________ approach, management asks, "If we were to start over today, how would we do this?"

A. revolutionary

B. incremental improvement

C. reengineering

D. creative

E. radical

Reference no: EM132277302

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