Primarily configured for the downward

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Question 1: The clearest, most convincing message to the receiver is the one conveyed _________.

by one way transmittal

by email

by example

in writing

Question 2: Which of the following is NOT a type of upward communication?

Performance and grievances of the employees

Performance and grievances of the employer

Performance and grievance of others

Feedback on objectives and methods

Question 3: Martin E.P. Seligman founded the field of ________________.

positive psychology

strength-based leadership

emotional intelligence

neurosciences

Question 4: Which of the following is NOT a key variable for producing happiness?

Purposes

Relationships

Gratification

Gratitude

Question 5: Formal communication channels are primarily configured for the downward and __________movement of information.

diagonal

upward

in writing

face to face

Question 6: Downward communications do NOT include _________.

information from staff

job instructions

job rationale

procedures and practices

Question 7: The ______________the rank, the more your emotional intelligence competencies help in making a decision.

more political

higher

lower

longer time in service

Question 8: Scientific studies did NOT confirm that:

happy workers earn more money

happy workers are weaker in productivity

happiness generates more creativity at work

happy workers are good team players

Question 9: To have empathy for another person means that you _________.

agree with them

have sympathy for them

understand their viewpoint

want to help

Question 10: Happiness is:

a place, not a process

not beneficial to effective functioning

the core of psychological wealth

not personal.

Reference no: EM13775224

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