Reference no: EM132266750

1. Companies should kick-off sustainability efforts with diagnosis because:

a. diagnosis is easier to understand than other aspects of change

b. it helps focus employees on what needs to change

c. sustainability requires employees to be compliant and that requires diagnosis

d. all of the above

e. none of the above

2. Which of the following is a key consideration in using technology to create change?

a. the use of technology to automate existing processes

b. the use of technology to transform existing processes

c. the proper timing for the introduction of new technology

d. all of the above

e. B and C only

3. In which stage of the conflict process does outcome? occur?

A. Stage IV

B. Stage II

C. Stage III

D. Stage V

E. Stage I

4. Workplace spirituality focuses on? __________________.

A. religious ceremonies

B. nourishing the inner person

C. rituals

D. zen yoga work

E. rites

5. Walking and swimming are part of which of these individual approaches to managing? stress?

A. Physical exercise

B. Time management technique

C. Goal setting

D. Job redesign

E. Relaxation technique

6. Which of the following will degrade (i.e. make worse) process performance, as measured by customer time in process, in a single-server, single-queue model?

A. Increasing the variability of processing times.

B. Increasing the mean processing time.

C. Increasing variability of interarrival times.

D. Increasing the mean interarrival time.

7. When forecasting sales of Oreo cookies, a good forecaster will test a variety of techniques against historical data and choose the technique with the highest mean absolute deviation. (T or F)

8. Price promotions tend to exacerbate the bullwhip effect.(T or F)