Preventing and managing heel ulcerations

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Consider the failed improvement project in Introduction to Healthcare Quality Management chapter's case study on page 216-217. Then review Exhibit 9.2 to answer the following questions:

List 5 process changes could be implemented to achieve 80 to 90 percent reliability in preventing and managing heel ulcerations?

List 5 process changes could be implemented to reach 95 percent reliability in preventing and managing heel ulcerations?

Reference no: EM132125527

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