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Present a process improvement to hotel management

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Reference no: EM132267342

Problem Statement

Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department. In addition, there are many areas that the hotel can improve to raise the overall quality and customer satisfaction.

The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel, and a new process must be developed that provides a convenient and efficient experience for the customer, as well as one that makes the best use of the hotel's resources.

You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).
Complete the following:

- Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.

- Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

- Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

Attachment:- Assignment.rar

Verified Expert

The Hotel Escargot needed improvement in check-in and check-out processes because other services were already efficient. The improvements were made using the automation. The results were very useful for hotel in the form of speedy check-in and check-out processes, billing and room allocation services by using guest data. Mobile check-ins and KIOSKS were also devised to improve the processes.

Reference no: EM132267342

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Reviews

len2267342

3/27/2019 1:49:43 AM

Requirements: APA Style 5 pages Title Page Introduction Abstract/Background Processes for Check-in Processes for Check-out Process Map for (hotel offering chosen) Process Map Explanation Control Charts Conclusion References

len2267342

3/27/2019 1:49:36 AM

Hotel Escargo Mission Statement Serve the business and pleasure traveler by making customer satisfaction priority number one through top quality service, amenities, comfortable surroundings, and friendly employees.

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