Reference no: EM133459412
Questions
1. Which is not a key consideration in selecting an RPA tool?
a. Usability.
b. Buying strategy.
c. Culture
d. Total cost of ownership.
2. When should you decide on your strategic RPA platform?
a. When you are first considering RPA.
b. When you are starting your proof of concept (POC).
c. During the POC.
d. After you have completed the POC.
3. Which is not a key consideration when preparing to implement a digital workforce?
a. Retraining of current staff.
b. Succession planning for departments adopting RPA.
c. Future skills that may be needed.
d. Concerns and fears over change.
4. Does RPA need new teams to do the work?
a. Yes, because existing workers will not be able to adapt.
b. No, because existing workers can be retrained.
c. No, because people will no longer be needed with the implementation of RPA.
d. It is too early to say; revisit this issue in a few years.
5. What is a key requirement for a successful change management program?
a. Assess organizational readiness.
b. Use limited methods of communication.
c. Involve leadership only to keep things simple.
d. Focus on results.
6. Which is correct about culture change key considerations?
a. RPA will be seen as an opportunity.
b. People will adapt to change easily if told to do so.
c. Formal elements of the organizational structure should not be changed.
d. Leadership may be misaligned.
7. When getting started with RPA, should you focus on processes that are run in-house or that are outsourced?
a. It doesn't matter.
b. It depends on the processes.
c. In-house processes, because there are fewer parties involved, which makes them easier to start with.
d. Outsourced processes, in order to bring operations in-house.
8. Which is not a key consideration when ramping up for RPA implementation?
a. Assessing culture as part of organizational readiness.
b. Developing a POC as part of selecting an RPA solution.
c. Determining what needs to be managed as part of scalability.
d. Capturing ongoing processes as part of prioritization.
9. What are the four key functions of the COE?
a. Initiate, select, prioritize, test.
b. Approve, obtain funding, invest, evaluate.
c. Facilitate, make decisions, educate, report.
d. Select, prioritize, communicate, monitor.
10. How important is it to document before-and-after scenarios?
a. Very important. It helps educate the organization by providing relevant examples of the value derived from RPA.
b. Somewhat important. However, it is difficult to document and communicate benefits clearly.
c. Not important. Leadership will be pushing RPA down to all levels, therefore, understanding its benefit may be interesting but not important.
d. It depends on the process. RPA will not affect everyone in the organization, so it is important only to those in senior positions in finance departments.