Reference no: EM133457310

Workshop: SIPOC Diagrams & Flowcharts

The tools practiced in this workshop are:
• SIPOC diagrams
• Flowcharts

Situation:
Consider that you/your group is preparing to submit a proposal for a Lean Six Sigma project to your organization's senior executives and some of the key customers. You want to give a good impression at the beginning, so you want to have fresh coffee available for all participants when they arrive for the meeting. You know that there will be about 20 participants. You must make the coffee onsite. Purchasing from a vendor is not an option. Your high-level process must contain 5 to 10 steps.

Instructions:
Use information from your training manual in Measure Phase - Lessons 2-6 to assist you with the activities that follow. Be sure to follow the "best practices" for each tool you use in this workshop.

Activities:

Question 1. Create a SIPOC diagram for the for obtaining and preparing coffee service for all participants in the presentation. All you know is that you have a coffee pot available.
Suppliers Inputs Process Outputs Customers
Supplier #1
Supplier #2... Input #1
Input #2... 1. Process step #1
2. Process step #2... Output #1
Output #2... Customer #1
Customer #2...

Question 2. Create a flowchart that documents the detailed process the you have taken to make the coffee ready for the meeting: Remember that the flowchart should be 3 to 4 times as detailed as the SIPOC.

[Paste your flowchart here. Please ensure your work is readable on an 8½ in. x 11 in. piece of paper or you will not receive credit for your work.]