Reference no: EM132225070

1. Prepare a? product-by-value analysis for the following? products, and given the position in its life? cycle, identify the issues likely to confront the operations?manager, and his or her possible actions. Product Alpha has annual sales of 2,000 units and a contribution of $2,000 per? unit; it is in the introductory stage. Product Bravo has annual sales of 1,500 units and a contribution of $3,500 per? unit; it is in the growth stage. Product Charlie has annual sales of 3,500 units and a contribution of$1,500per? unit; it is in the decline stage

Product Individiual Dollar Contribution Total Annual Dollar Contribution

Bravo

Alpha

Charlie

2. In managing change, the process of _________ highlights the positive results, communicates the connections between new behaviors and the improved results, and keeps developing new change agents and leaders.

consolidating gains and producing more change

empowering broad-based action

generating short-term wins

anchoring new approaches in the culture

encouraging change via the guiding coalition

3. Airborne networks—technology that NASA and the U.S. Air Force are developing—will create an "Internet in the sky" that could let planes fly safely without ground controllers. The U.S. Air Force plans to actively develop and test the network from 2008-2012. This is an example of a(n)

process technology.

product technology.

key technology.

emerging technology.

base technology.

4. ^{Which of the following is not an element of a Quality Improvement Program?}

a. Emphasizing subjective data over difficult-to-analyze objective data

b. Maintaining SOPs for routine and crisis situations

c. Assuming employees are self-motivated and innovative

d. Focusing on customer satisfaction