Reference no: EM132683362
-What are some of the information needs of leaders/ managers? Provide at least 10 examples of the information they need.
-Why is it important that information be reliable, accurate and current? How can these things be checked?
-You have to make a decision about the best way to address a serious customer complaint. The customer provides your organisation with a lot of business and has a great deal of influence over other customers who do business with the organisation. You recognise that the input of others would be beneficial in this situation. How would you facilitate participation in the decision-making process?
-You have made a decision that the procedures used to create client files need to change. You are aware that this will not be a popular decision as it requires more work from team members but you know it will lead to higher after market/ follow-up sales. What are some of the things you should do when communicating this decision to the affected employees?
-Why should you prepare plans to implement the decision?
-Explain what you consider the characteristics of a good leader to be. Justify your ideas. Explain how leaders can serve as positive role models. List some people that you know or know of who could be considered to be good leaders. Explain why these people are good leaders and explain how the behavioural characteristics that they demonstrate can be translated into the achievement of organisational goals.
-What are the different styles of leadership and the different power bases from which leadership and management characteristics devolve? How can and should these leadership styles be applied in the workplace?
-Provide details of how leaders can help to support team members through the stages of group development. How can they encourage the right kind of group behaviour?
-Outline how leaders can enhance an organisation's image and promote an organisation's stated or implied values and standards. What should leaders do if the organisation's image is being damaged?
-Explain how leaders can encourage and facilitate high standards of performance in employees.
-Describe the decision-making strategies leaders can use to make informed decisions, how they should communicate those decisions to teams and how they can monitor those decisions.