Prepare for this change using existing employees

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Reference no: EM1385582

You are an HR Manager for ABC Corporation. Your strategic staffing plan indicates that in the next five years, your 500 Customer Service Representatives will need specific computer skills to utilze a new technology that is planned. None of the reps currently have this skill. Discuss two options to prepare for this change using existing employees. Validate your options with substantiating cost/benefits information.

Reference no: EM1385582

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