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Prepare for the meeting with new customer service officer

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Reference no: EM132979941

1. Prepare for the meeting with the new Customer Service Officer:

Review the documents provided to you:

Position Description

Customer Complaints Policy and Procedures

Complaints Register

Complaint Acknowledgement Letter

Complaint Outcome Letter

Make notes about the documents if necessary, to guide your discussion with the customer service officer.

Assume that the new customer service officer will be from a different cultural background to you. Choose any culture for the new customer service officer and research differences in communication styles between that culture and language background, and your own.

Reference no: EM132979941

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