Reference no: EM132636716

The first conversation will be between the Accounts Receivable clerk from Connelly Pty Ltd, played by you, and a clients of Connelly Pty Ltd, Dale Hurst and Sean Smith (trading as Hurst & Smith Plumbing), who owe Connelly Pty Ltd, $2,995.00 which is now in breach of the credit limit. You will need to refer to the Finance Policy and Procedure Manual of PLAN2GO Trading as Connelly Pty Ltd at Cl_TransReportLedgers_AE_SR_PolicyandProcedures.docx. An extract is in Appendix 3 of this assessment. Ensure compliance with organisational procedure of repaying the debt within specified timeframe.
Experiencing financial difficulties the clients, Dale Hurst and Sean Smith, have been invited by you to come to your offices to discuss a mutually agreed repayment plan. The clients will say the company can afford to pay up to $350.00 per month to clear the debt. The client has not made a payment to Connelly Pty Ltd for 75 days. Assume the date of the conversation is 31 March 20X1.

Role play participants:

• Accounts Receivable clerk (you the student)
• Dale Hurst (family/friend)
• Sean Smith (family/friend)
• Supervisor - Accounts Receivable Section Connelly Pty Ltd(family/friend)

Question 1: Prepare for the conversation between the accounts receivable clerk (yourself) and business owners of Hurst and Smith Plumbing, Dale Hurst and Sean Smith. Dale and Sean comes into your office to discuss the debt. Your supervisor will also attend to observe and validate the discussion and outcomes agreed at the meeting. The conversation should be around 5-10 minutes long.

The participants who plays Dale Hurst and Sean Smith will need to:

• Know the financial position of the business, in respect of the debt to Connelly Pty Ltd, - owing $2,995.00.
• Apply for an extension for payment of the debt, by paying of the debt within the company policy requirement until it is paid off. 
• Engage in a question and answer conversation with you that allows you to demonstrate questioning techniques and active listening when you clarify information with Dale and Sean. For example, acknowledgment of debt and capacity to repay