Reference no: EM132908078

SmartTech Sdn Berhad is a growing company produce computer and other devices located in Bangi. The company also provide service and repair of their brand computer to customers. Currently, the process and procedure of the service and repair by them are as following: The process of service and repair by SmartTech Sdn Bhd involves a manual system. A service request form (two copies) is prepared in the production department.

• Copy 2 is forwarded to the repair and maintenance department. Copy 1 is filed in production department. In the repair and maintenance department, Copy 2 of the service request is used to manually prepare four-part work order form. Copy 2 of the service request form is then filed in the repair and maintenance department. Copy 4 of the work order form is forwarded to the production department to acknowledge the service request. Copy 3 of the work order form is filed in the repair maintenance department. Clerks in the repair and maintenance department manually record actual materials and supplies used labour time required on copies 1 and 2 of work order. When the work order is completed, Copy 1 is filed in the repair and maintenance department and Copy 2 is forwarded to the accounting department. Clerk in accounting department manually complete detailed costing of Copy 2 of the work order and prepare work summary report (three copies). Copy 2 of the work order is filed in the accounting department. Copy 1 of the work order summary is forwarded to the production department. Copy 2 of the work order summary is forwarded to the repair and maintenance department. Copy 3 of the work order summary is filed in accounting department.

Required:

Problem a) Prepare analytic flowchart of the repair and services process in SmartTech Sdn Bhd.