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MITS5507 Business Process Modelling and Management - Victorian Institute of Technology

Assessment 1: Case Study and Presentation

Introduction
EPC diagram, abbreviation for event-driven process chain diagram, is a flowchart-based diagram that can be used for resource planning and identifying possible improvements of a business process. Businesses use event-driven process chain diagrams to lay out business process workflows, originally in conjunction with SAP R/3 modelling, but now more widely it is used by many companies for modelling, analyzing, and redesigning business processes. This will be a preliminary exercise before utilizing BPMN 2.0 on the group Project in Assessment 3.

Task
In this assignment you will use Signavio, (see the Activity in week 3 for creating a Signavio account) to prepare an EPC diagram for the Case Study below. Make sure to identify the organizational units and actors relevant to the case study and indicate on the EPC diagram the actor that is responsible for each task in the process.

Case study University Library
Quality and service excellence is the cornerstone of the University of Melbourne Library's commitment to staff and students. Located within Melbourne, regional Victoria and offshore campuses, libraries and access centres support over 60,000 students and staff, providing access to well over half a million books, over 120,000 journal titles, 650 databases (online collections of Journal articles) and 270,000+ e-books.

The handling of delays for delivering books and journals back to the library today is very inefficient. The existing IT system is able to automatically send a reminder to the customer about the delay, but the handling of the delay is done purely manually by the librarians if the customer does not return the book or journal. The management of the Library has decided that the delay process should be managed by a business process management system. A business consultant interviewed a number of librarians about how they handle delays. The interviews result in a heterogeneous view of the practice of handling delays. The (hypothetical) scenario of handling a delay can be summarized as:

A delay can be recognised automatically by the existing library management system. An email will be sent to the customer automatically, requesting them to return or renew the book. If the book has not been returned a week later, a librarian will be notified by email. The librarian looks up the delayed customer in the IT system. If there is a phone number registered, they try to call them by phone, else they write a letter telling about the delay, and that they already have received one reminder and that they will be charged a fee for the delay. If the book has not been returned a week later, the librarian will send another letter to the delayed customer informing them that they will be reported to the police for theft if the book is not returned. One more week later, if not returned, the librarian contacts their manager, who takes over. If the book is returned anytime during this period, the librarian will close this case and no further action will be taken.
If the delayed customer is a student, the manager contacts the academic registry department to suspend the student account. If the delayed customer is a staff member, the manager contacts the Personnel unit to suspend the staff payroll. After that, the manager attaches a fee payable to the customer's account and request the customer to pay, which includes the cost of the book and a late return penalty. The case will be closed by the manager when the charged amount is paid in full. When the case is closed, the manager will notify the academic registry department or the personnel unit to lift the suspension. Occasionally, the customer might return the book and also pay the fee in full. In this case, the cost of the book will be refunded. In some other cases, the customer returns the book without paying the fee. The case remains open but the amount the customer owes will be changed. Sixty days after the delay is first identified, if the case is still open, the manager change the status of the case to "forced close" and contacts a debt collection agency by phone to collect any outstanding fee.

Assessment 2: Research Report

Introduction
This assessment item relates to the unit learning outcomes as in the unit descriptor. This assessment is designed to improve student presentation skills and to give students experience in researching a topic and writing a report relevant to the Unit of Study subject matter.
Task
For this component you will prepare a report or critique on an academic paper related to Business Process Modelling or Business Process Management. The paper you select must be directly relevant to one of these major topics. Some possible topic areas include but are not limited to:
• Business model
• Business process
• Artifact-centric business process
• Modelling and simulation
• Business reference model
• Business process integration
• Business process re-engineering
• Business management
• Business documentation
• Business automation
• Business improvement
• Business mapping
• Business optimisation

The paper can be from any academic conference or other relevant Journal or online sources such as Google Scholar, Academic department repositories etc. All students must select a different paper; thus the paper must be approved by your instructor or tutor before proceeding. In case two students are wanting to report on the same paper, the first who emails the instructor with their choice will be allocated that paper (provided it is acceptable). Note: popular magazine articles, web sites and blogs are not academic sources.
Your report should be limited to approx. 1500 words (not including references). Use 1.5 spacing with a 12-point Times New Roman font. Though your paper will largely be based on the chosen article, you can use other sources to support your discussion. Thus, citation of sources is mandatory and must be in the IEEE style.
Report Content
Title Page: The title of the assessment, the name of the paper you are reviewing and its authors, and your name and student ID.
Introduction: A statement of the purpose for your report and a brief outline of how you will discuss the selected article (one or two paragraphs). Make sure to identify the article being reviewed.
Body of Report: Describe the intention and content of the article. Document a critical analysis and clearly identify the workflow of the business process, the organizational units, actors, process relationship relevant to your chosen paper. Moreover, critically describe the adopted business process model, method and/or business process management tool which has been developed and applied in your chosen paper. In addition to that, report the approach to diagnose the root causes of poor process performance and recommend appropriate managerial levers for improving them. If such analysis and recommendation are not outlined in your chosen paper, discuss and justify your own view.
• Conclusion: A summary of the points you have made in the body of the paper. The conclusion should not introduce any ‘new' material that was not discussed in the body of the paper. (One or two paragraphs)
• References: A list of sources used in your text. They should be listed alphabetically by (first) author's family name. Follow the IEEE style.

Assessment 3: Major Assignment
Introduction
The objective of this assignment is to apply the knowledge and experience acquired with BPMN diagrams and Business Process Management concepts gained through the lectures and activities to a simulated industry Case Study Problem. You will need to employ analytical skills for this Case Study to discover existing problems and re-design the business processes.

Task
This assignment is to be completed in teams of 3 or 4 members. You should begin by submitting (at the end of week 7 the signed group participation form provided in the Moodle. This form needs to be completed and signed by all group members. Once submitted, the teams will remain fixed and no member additions or deletions will be allowed unless by approval of your subject coordinator. Any person not part of a group by the end of week 7 will be assigned randomly to a group by your lecturer. There will be no changing this.

Your task is to model, analyze, re-design and automate the processes for the company case study attached to this assignment (Scenario contained within this document). A narrative description of the "as is" process is given in the case study below. You must take this description as the basis to analyze the process, identify improvement alternatives and to design a to- be process. If you find that the description below is not detailed enough, you can make your own assumptions. But any assumptions must be reasonable and documented.
The first step is to understand the "as is" process model. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the "normal course" of action, but it should also show how different types of errors or exceptions are handled, including changes, cancellations and over-due invoices.

Next, you should identify wastes in the process as well as major issues. The latter should be assessed and documented in an issue register. The "issue register" should include the following columns: Issue Priority Number, Issue Name, Short Description, Data/Assumptions, Quantitative Impact and

Qualitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that capture the concerns expressed by the customers, staff and management stakeholders.

Based on the identified issues, you should then design a "to-be" process model in BPMN and explain what changes you are proposing and how would these changes address the identified issues, and/or how they would contribute to achieving the company's strategic goals.

In addition to proposing a "to-be" process model, your team must build a mock-up application using a business process management system (e.g. Signavio Workflow Accelerator). The purpose of this mock-up application is to demonstrate how the to-be process could be automated and how would this automation affect the way the participants in the process do their work. This will be a, "demonstrator". You should keep it simple.

Note: Need only assignment 2

Attachment:- Business Process Modelling and Management.rar