Prepare a voicemail, Now you need to prepare a voicemail

Prepare a voicemail

Reference no: EM132674172

Assignment -

Find below scenario and voice message from boss Sara (transcript given below). Now you need to prepare a voicemail (written only) you will create the call back your boss and let them know you received the message and you know what to do to resolve the issue. (Consider the given scenario and voice mail from boss both while preparing your response)

Below is audio transcript of boss sara to you: We have a problem that need to be fixed soon. So, last Friday printable (Customer) did not received their shipment and now it's Monday making it three days late. I don't know who's fault it is but until I found it I don't going to wait.

Printable is our most important customer and we can't make mistakes like this. So, Now I want you to first contact Printable and let them know we are fixing this issue and contact their executive assistant and apologies and make them know what we are doing to resolve this issue and fix it right away. Get them new shipment delivered and make sure they do get it by Wednesday. The last thing want you to do is let their shipping charge refunded to them and hopefully that can be done by Tuesday at the latest.

Give me a call right away to let me know you receive this message and u know what to be done now.

Skill Being Assessed: Communication

Criteria for Success: In this assignment, you will:

Identify all of the speaker's main points (who, what, when, why, how) and incorporate these points clearly in the message response.

Clearly rephrase the speakers message using your own language.

Align tone and language to a specific audience.

Use objective and non-emotional language to achieve a neutral tone in your response.

What to submit/deliverables: Audio recording submitted in Chapter 3 of the web-text.

What is the value of doing this assignment? This assignment gives you an opportunity to practice your communication skill. It will show that you can actively listen and respond appropriately to a speaker. It will also give you a chance to practice yourself and social awareness skill as you consider how to phrase your response, including the tone and response you use for your audience. Communication is a universal skill and one you will continue to refine as you progress throughout your career.

This assignment asks you to use what you've learned in the first three weeks of the course about actively listening and responding in the workplace. Worried about where to start? The good news is that you've already laid the foundation with the web-text activities in Chapters 1 and 2. This assignment will use what you wrote in those practice activities to help you record your response.

Your goal for this assignment is to: Practice your communication skill. You will do this by applying active listening and oral communication strategies to reply effectively to a voicemail from your boss.

In Chapter 3 of the web-text, submit your assignment using the following steps:

STEP 1: Revisit the scenario below.

Scenario: On Monday morning, you check your phone and discover you have a voicemail from your boss, Sara, about a customer service issue. Your boss is worried because one of the company's most important clients has not received their shipment. While she acknowledges it isn't your fault, she needs you to work quickly to resolve the issue. She has outlined some tasks that must be completed in order for you to get things back on track-and fast.

STEP 2: Listen to your boss's voicemail located in Chapter 1 of the web-text.

Reference no: EM132674172

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