Prepare a training program for new employees

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Reference no: EM1378034

Your boss (in a hypothetical organization) has asked you to prepare a training program for new employees in the customer care call center. There are about 1200 employees who staff the call center, and since turnover is close to 20 percent (not unusual for call centers), there are often new employees who require training on: product knowledge, telephone courtesy, helping customers feel "served", and dealing with difficult customers

Reference no: EM1378034

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