Prepare a short report for the management

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Imagine that you have started as an IT Sales manager in a large IT company that bases its reputation on providing good customer service. You are asked to prepare a short report for the management outlining how staff should communicate with customers to fully explore and address their needs.

Your report should include:

Acknowledging the customer

Talking with the customer

Recommending products and services

Communicating on the phone

Reference no: EM132967137

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