Reference no: EM13982983

Link to book: https://english.360elib.com/datu/T/EM380758.pdf

1) Do a force field analysis (FFA) on the driving and restraining forces that influence your ability to do well in a specific academic course. One driving force may be "your desire to learn." One restraining force may be "your need to devote time to other work."

2) Using the following data, prepare a run chart, scatter chart, and control chart. A late surgery is defined as any surgical operation that was started more than 30 minutes after its scheduled time (Table 14-4).

Table 14-4 Number of Late Surgeries
Month	Number of Surgeries	Number of Late Surgeries
January	435	112
February	401	129
March	572	186
April	409	103
May	577	89
June	329	67
July	467	156
August	301	94
September	235	89
October	325	127
November	378	156
December	444	124
Total	4873	1432

3) The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic.

The Basis of Complaint

Type 1 The quality of service received

Type 2 Waiting time was too long

Type 3 Follow-up care was not available

Type 4 Clinic was hard to find in the building

Type 5 The medical care/treatment took too long

Type 6 They could not find my medical record

Using these data, select a complaint for analysis. Your analysis must include a fish bone chart as well as other types of charts and techniques you deem necessary to appropriately analyze this data (Table 14-5). What do you recommend and why?

Table 14-5 Number of Student Complaints by Complaint Type
Complaint Type	1	2	3	4	5	6	Total Visits
September	34	38	16	45	13	103	824
October	23	24	7	40	9	56	956
November	14	50	11	20	26	34	1167
December	67	40	12	17	34	9	1034
January	13	31	10	12	15	45	645
February	20	60	4	12	9	6	1645
March	23	97	18	23	4	3	1432
April	43	31	3	14	13	0	745
May	4	25	0	12	16	1	456
Total	241	396	81	196	139	257	8904