Prepare a report for the ceo of delta lloyd

Assignment Help Management Information Sys

Reference no: EM131451239 , Length: word count:1500

Management of Information Technology Services Report

Learning objectives -

This assignment partially addresses three of the learning objectives of the course:

integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise
critique current research on IT governance and service management and identify the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.
synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT in providing good practice frameworks for IT service management

Activity A: Journal

Prepare a journal that records your activities and progress related to completing this assignment. In date order, clearly list the following:

Date of research activity/discussion
Web sites visited to collect information; other references accessed
Time duration of the activity

If you are working in a team, clearly state the activities of each team member. Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.

Structure, presentation of report

Your report should include a title page, letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.

Activity B: Case study

Watch the video case study, then draw on the course materials and researching academic sources (e.g. textbook, journal/conference papers) to prepare a report as per the requirements presented here. You should use and cite at least five academic sources to support the discussions in your report.

IT4IT at Delta Lloyd - The Open Group

https://youtu.be/j6u8y7S-WOg?list=PL4uhUsJo0STkg-wCy6QyVg8KcYfzjtTIA (41:54)

In this video, the journey of adopting IT4IT at a company named at Delta Lloyd is presented. Particularly, the case study shows the usefulness of IT4IT for companies who use or wanting to use cloud computing.

For the purpose of this assignment, assume the role of consultant(s) who have been hired by Delta Lloyd to contribute to a review of their IT4IT adoption. You will prepare a report for the CEO of Delta Lloyd.

The purpose of report is to document the adoption of IT4IT^TM at Delta Lloyd and reflect on the adoption process.

Your report should have an introduction, executive summary, body, conclusion and recommendations, and list of references. You may also include appendices.

The introduction should include a brief overview of the company and the scope of its IT operations/services, also the purpose of the report.

The body of your report should include:

Background and justification of IT4IT adoption: The reasons why Delta Lloyd decided to adopt IT4IT (i.e. the challenges/problems/opportunities), the intended outcomes/ benefits of IT4IT adoption, implications of IT4IT for cloud computing
Adoption road map: Overview of the IT4IT adoption /implementation process (road map)
Challenges Delta Lloyd encountered during the adoption process
Outcomes of IT4IT adoption in Delta Lloyd
Recommendations to Delta Lloyd for improvement of their IT service management and achieving better outcomes from their IT4I initiative.

Reference no: EM131451239

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Reviews

len1451239

4/5/2017 3:07:39 AM

1500 words, Australian student. This assignment must be your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment questions must be done on your own. References are required and the Harvard AGPS standard of referencing must be used. Compelling and well-structured account. Activities clearly described. Initiative clearly demonstrated. Reference list provided and correctly formatted. Professional presentation of material resulting in clarity of message and information. Professional appearance of title page and accurate table of contents. Excellent clarity of expression. Grammar and spelling accurate. Referencing fully compliant with Harvard AGPS referencing method. Wide range of appropriate sources appropriately analysed, applied and discussed. Identifies all the motivations behind the companies IT4IT adoption and demonstrates sophisticated understanding of IT4IT relevance to business and IT. Clear conclusions and recommendations well- grounded in material presented demonstrating insights into ITSM and IT4IT.

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