Reference no: EM132954316

BSBMGT605 Provide leadership across the organisation

Task - Case study

Company history

Construct International Limited (CIL) is a privately-owned manufacturing and construction company operating in the state of Victoria. The organisation provides services across the state and has gained the reputation as one of the safest and most reputable businesses in the industry.

Currently, CIL employs 85 floor staff who work around the clock manufacturing the pressure vessels and some civil construction projects. There are 15 site supervisors that are placed in charge of each team and work on-site throughout various projects. In the head office, there are 12 permanent staff members including the two partners who act as company directors, a personal assistant to the directors, a human resources manager, an operations manager, three planners, a designer, an administration officer, a business development manager and an accounts/payroll officer.

Strategic Vision of FIL
The strategic vision of Construct International Limited is to be a leading provider of manufacturing and construction services across Australia. The company is committed to Safety, Quality, On-time delivery, Innovation and fulfilling the objectives of key Stakeholders.

CIL's strategic goals include:
• To be an industry leader in manufacturing and custom services.
• Maintain excellence in work health and safety standards.
• Enhance the human resource capability by fostering an environment of innovation, trainings and rewards.
• Achieve best quality by focusing on doing things first time right.
• Achieve maximum customer satisfaction through on-time delivery and providing excellent after sales service.
Strategic Mission of CIL
Construct International Limited has identified the potential for growth within the Road construction industry in Australia in the coming years. The company aims to increase its market share in the southern states by 30% over the next two financial years.
To achieve this goal and measure its operational performance, five key performance indicators have been established for the company:
• To increase the number of new construction contracts by 20% over the next two financial years.
• To secure at-least 90% client retention rate for ongoing contracts through 100% on time delivery.
• Decrease operating expenses by 5% per year through innovation and minimizing rework.
• To expand company's services by opening offices in at least two new states over the next two financial years.
• To increase safety performance to less than 1% accident rate per financial year.

Background
The strategic and operational programme were developed as a result of vigorous market research in manufacturing and construction industry. This research has identified wide-scatter opportunities and future growth in the construction industry.
Construct International Limited target to expand their operations and take advantage of the current state of the marketplace in their existing segment and expand into other states. They intent to secure new contracts from government agencies and privately-owned organisations to develop key client relationships and secure ongoing contracts using a personal, warm, friendly and transparent approach to manufacturing and construction services.
As part of this strategy, Construct International Limited will be looking at reducing staff attrition, expanding its workforce and reducing spending in many aspects of its operations, including administrative and leasing expenses associated with facilities and plant.
Exit interviews have indicated dissatisfaction with employment conditions including wages and inconsistent rosters. Staff view the company as being too orthodox and rigid in managing people.
As the demand for reliable and competent manufacturing and construction workmen is quite high, Construct International Limited is aware that they must address the compensation and shift work issues so as to pull in and hold quality staff and guarantee that their HR system reflects and advances the objectives and destinations of the association.

Part A:
You are working as one of the Directors of the Construct International Limited (CIL). Considering the long-term growth plans, it is extremely important to motivate, build and support teams. You have therefore held a meeting with all staff, informed them of the latest development in the company and motivated them to achieve individual and team objectives.
You must prepare a PowerPoint presentation consisting of approximately 15 slides in order to cover the major points discussed during the meeting. The PowerPoint presentation must be made professionally and must cover the following criteria. (Note: You do not need to video record your presentation delivery):
o Reiterate the company's long-term and short- term objectives, the values that the company wants to establish, and standards required to be followed to meet the organisation's strategic direction.
o Choose any two (2) groups of the employees from the following:
? Operations
? Designers
? Planners
? Human Resource
Identify the importance of these groups and their associated responsibilities in meeting the organisation's objectives, values and standards.
o Clearly define the expectations from these two (2) groups and convey in a positive manner in order to motivate them and build commitment to the organisation.
o Take any two (2) grievances that happened in the past six (6) months. Discuss the root cause of the problems, the corrective actions taken by the company and preventive actions (may be policy change) planned to be implemented.
o Discuss any three (3) improvements which the managements plan to implement, to improve the organisational workplace culture. The actions must demonstrate company's flexibility and adaptability to change.
You must also discuss the following for each of the three (3) improvements:
a. Resources required to embrace the improvements
b. Steps in implementing the improvements
c. Major risks in taking decisions/ actions for these improvements and the associated risk management plan
d. Industry best practices and latest developments in work activities
o Discuss with the audience and explain to them how these improvements will meet their needs and expectations and take any feedbacks for refining the improvement action plan. You must write the stakeholder's feedback in Template-1.

Part B:
Based on the discussion with stakeholders, make changes in the improvement action plan. Write down the decisions to be taken, considering the risks associated with changes and the corresponding risk mitigation plans and the appropriate timeframes. You must follow the Template-2 to write your responses.

Part C:
Create a media brief for the improvements done in the organisation. The media brief must emphasise on the positive effects of the improvement actions and how it would be beneficial in achieving organisation's mission and vision. You must write the media brief in Template-3.

Part D
The aggressive marketing from CIL combined with their efforts to improve the organisational workplace culture paid dividends and the company is able to secure a project for constructing a residential block consisting of 24 apartments.

Successful completion of this project would mean establishing itself in the northern suburbs of the city which is going through a major expansion. CIL expects to achieve many more projects in this region and want to execute this project perfectly and within designated timelines and quality requirements.

However, in order to secure the project, CIL committed an eight (8) months contractual delivery date against the normal ten (10) months expected to finish such a project. This will require additional manpower and more resources along with innovative methods to perform tasks, in order to achieve the target.

The planner has worked out the different milestones and their curtailed timelines to achieve the target. The details are in the table below:

You as the Director of the company wants to leave no stone unturned to achieve the project objectives. Therefore, assume that you called a meeting with stakeholders (e.g., Operations Manager, Designer, Human Resource Manager) to build teams, set accountabilities and assign responsibilities. During the meeting, you:

o Established the accountabilities and reiterated the responsibilities of the team members consisting with people from different departments. These accountabilities and responsibilities were aligned with the targeted milestone durations.
o Finalised the resources required by different departments in order to achieve their individual targets in meeting the contractual delivery date.
o Discussed and identified an innovative approach in performing the and understood what kind of support required to implement the innovation.

Prepare a report and circulate it to your team. Write your report using the template 4 as provided below. (Note: You do not need to conduct a role play to simulate the meeting)

Part E:
The focussed project execution and flawless teamwork resulted in achieving milestones. The project is in execution phase and is expected to finish as per the set targets. However, while laying down the tiles, the site inspector found that the tiles are brittle and break on slight application of the pressure. The inspector informs the site supervisor who is under pressure due to tight schedule. The site supervisor refuses to take any action as he is only concerned of meeting the deadline. Also, he believes that he is using the material supplied to him and it is not his responsibility to bother about the quality of raw material.

The site inspector then calls the Operations Manager and apprises him of the situation. The Operations Manager immediately called the site supervisor and the site inspector for a meeting.

a) Discuss on the business ethics requirement and create an understanding for future instances. You must write the points discussed in Template-5.

b) The important aspect of leadership is identifying your goals, determine the path to achieve those goals and continuous professional development through knowledge. Write your responses using Template-6.
o Identify two (2) objectives which you feel you will need to achieve in order to succeed as a workplace leader in your organisation.
o What skills and knowledge you need or develop to set and achieve these personal objectives?
o Identify one (1) professional development activity. How do you ensure you get the most out of your professional development activity?
o Which resources would you need to get them externally of your organisation?

c) Complete the self-assessment using template 7: My leadership over the last 12 months.
o What is your networking purpose? What are your networking opportunities?

Attachment:- Case Study.rar