Solution-Prepare a pareto chart, Customer returns are a

Prepare a pareto chart

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Reference no: EM133118492

Question - Customer returns are a problem in the Alert Company. The company sells battery operated emergency weather alert radios.

Customers were queried by sales personnel when goods were returned about the reasons for the returns. The product is produced outside the U.S.

Below is the following information that was collected from customers.

Type of Complaint	Number of Complaints
Did not perform as expected	28
Found item cheaper elsewhere	125
Instructions too complicated	59
Instruction wording unclear	85
Missing parts/manual	14
Changed mind	17
Used too many batteries too quickly	31
Did not like	19
Other	12

Required -

1. Develop a table that is set up largest to smallest number of complaints, the percentage of complaints in each category, and the cumulative percentage in each category.

2. Prepare a Pareto Chart.

3. What actions would you suggest Alert Company take to resolve the customer complaint? Include in your discussion, the type of complaints that company should focus on resolving. Why?

Reference no: EM133118492

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Prepare a pareto chart

Reference no: EM133118492

Reference no: EM133118492

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