Reference no: EM132950428 , Length: word count:150 words
Assignment - Find the case given below and message from boss. You need to prepare a message replying back to your boss. Make sure that you address all the main points (who, what, when, why, how) and incorporate these points clearly in the message response.
Rephrasing boss message in your own work and use objective, non-emotional language in it. Need 150 words.
Message from boss Sara: (you need to prepare reply to your boss's message)
We have a problem that needs to be fixed soon. So, last Friday printable (Customer) did not receive their shipment and now it's Monday making it three days late. I don't know whose fault it is but until I found it I don't go to wait.
Printable is our most important customer and we can't make mistakes like this. So, now I want you to first contact Printable and let them know we are fixing this issue and contact their executive assistant and apologies and make them know what we are doing to resolve this issue and fix it right away. Get them a new shipment delivered and make sure they do get it by Wednesday. the last thing I want you to do is to let their shipping charge refunded to them and hopefully, that can be done by Tuesday at the latest.
Give me a call right away to let me know you receive this message and u know what to be done now.
Scenario - On Monday morning, you check your phone and discover you have a voicemail from your boss, Sara, about a customer service issue. Your boss is worried because one of the company's most important clients has not received their shipment. While she acknowledges it isn't your fault, she needs you to work quickly to resolve the issue. She has outlined some tasks that must be completed in order for you to get things back on track-and fast.
Issue notice by the client Printables. Boss is not blaming you but wants you to get the issue resolved fast.
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