Prepare a memo explaining the dashboard and implementation

Reference no: EM133385896

Case Study

Objectives

Research best practices for dashboard presentation
I need to Create a dashboard to monitor key performance indicators
I need to Prepare a memo explaining the dashboard and implementation plan for the dashboard to present to the chief clinical officer

Instructions

Read the scenario that follows, perform research as indicated and I need help creating an HIM dashboard and memo to present to the chief clinical officer.

Scenario

Karen White, RHIA, was recently hired as the new HIM director at a 450-bed suburban teaching hospital. Karen has been in the HIM field for approximately three years. Her past experience includes being the data quality specialist for the HIM coding area at a large teaching facility. She is familiar with the functions of coding and data reporting, but not as familiar with the other functions within the HIM department. Her boss, the chief clinical officer, wants her to I need help on creating a department dashboard for monitoring key performance indicators within the department. He would like the dashboard sent to him on the first day of each month. The HIM department is comprised of the following functions and staff to support the functions:

Coding: Inpatient, outpatient, emergency department, and physician hospital-based coding

Staff: 1 coding manager, 1 data quality coder, 15 remote-based coders

Electronic Record Management (ERM): Document imaging and file retrieval

Staff: 1 ERM lead, 2 document imaging technicians, 3 file retrieval clerks

Record Processing (RP): ROI, electronic chart completion, and transcription (all outsourced)

Staff: 1 RP lead, 2 ROI coordinators, 1 chart analyst, 1 transcription coordinator

Administrative Support: Phone support for ROI and file retrieval, administrative support for director

Staff: 1 lead support specialist (director support position), 2 support specialists

Technical Support: Maintain hardware and software, computer upgrades, interface issues, workflow errors, perform duplicate master patient index clean up and health record merges

Staff: 1 application specialist, 2 application analysts

Assumptions

Each functional area within the HIM department maintains productivity and quality performance data for the activities performed but none of the data is aggregated or shared on a regular basis, and there are no benchmarks in place for the activities.
The dashboard will be basic: two indicators from each of the five functional areas (coding, ERM, RP, administrative support, technical support), and two indicators for the overall HIM department.
The hospital does not offer a specific dashboard product.
Additional research is needed in order to I need help on creating a dashboard.
The chief clinical officer requested a draft and implementation plan for the dashboard.
Actual numbers for each key performance indicator should not be included on the dashboard; it should be a representation of what the dashboard will look like.

Reference no: EM133385896

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